Repairs

Equipment Return Policy

Please adhere strictly to the following instructions. Failure to do so may result in significant import costs being levied unnecessarily; these may have to be covered by you.

  1. Email DCVG

Before returning equipment to DCVG Ltd. for repair, an e-mail should be sent to dcvg@dcvg.com notifying us of the proposed repair or re-calibration.  A full and detailed failure report or request for repair, recalibration or upgrade/modification should be sent with the equipment or e-mailed to dcvg@dcvg.com. Please include your name and email address for us to gain approval for the repairs.

  1. Commodity Codes and values
  2. Please remember to use a realistic value when sending back equipment, please do NOT use the value of a whole set of equipment if you are only sending back one item in the equipment set, remember you are sending back items that are second hand and used.
  3. Please use consistent descriptions so that customs understand what items are being imported into the UK. The following is a table of items and commodity codes of items that are regularly returned, if you require information for any other returned item please email us dcvg@dcvg.com :
  4.  

Item Name

Commodity Code

Value

DCVG Meter

9030390000

£400

Quantum Meter

9030390000

£500

Bias Handle

9031900000

£95

Reference Probe

9031900000

£31.75

Interrupter

9030390000

£225

  1. Courier Choice – We prefer Fedex

Although the courier choice needs to be decided by you.  DCVG have a preferred choice of Fedex because they are the best courier in the UK and deal with imports and exports professionally and consistently.

 

  1. All equipment should be shipped to the following address:

FAO: Repair Dept / Dr. Sarah Leeds

DCVG Ltd

Greenbank House,

Swan Lane,

Hindley Green,

Wigan WN2 4AR

UK

 

  1. Packaging

All equipment should be properly packaged, preferably in sturdy packing material due to the fragile nature of the equipment, particularly the DCVG meter which has glass components. Any loss or damage arising from improperly packaged goods will be chargeable.

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